The five documents that govern use of RigiFlow, in one place.
This Terms of Service ("ToS") is a binding legal document issued by Rigi Cellular, trading as "RigiFlow" ("RigiFlow", "we", "us", "our"), a business registered in India with its principal place of business at 290, First Floor, Block-1, Ganga Shopping Complex, Sector 29, Arun Vihar, Noida, Uttar Pradesh, India, PIN 201031 (GSTIN: 09ANCPB0557C1ZL). This ToS governs how the Tenant may use the RigiFlow platform (the "Platform") and forms part of, and should be read together with, the RigiFlow End User Agreement (the "EUA") and the RigiFlow Privacy Policy. Capitalized terms used but not separately defined in this ToS have the meanings given to them in the EUA.
This ToS sets out acceptable and prohibited uses of the Platform. It does not restate matters already governed by the EUA, including fees, cancellation, refunds, data ownership, retention, liability, and indemnification; those matters are governed exclusively by the EUA.
The Tenant agrees to use the Platform only for legitimate, purpose-driven business communication. In particular, the Tenant commits that all campaigns, messages, and communications sent through the Platform will be:
relevant and purpose-driven, directed at a genuine business, marketing, or engagement objective rather than sent as random or filler content;
professionally paced, avoiding excessive frequency, repetitive messaging, or aggressive follow-up cadence to the same recipient;
respectful in tone, avoiding harassment, guilt-based language, threatening language, or other aggressive or manipulative messaging tactics; and
consistent with the consent and registration requirements described in the EUA and this ToS.
This is a behavioral commitment made by the Tenant as a condition of using the Platform. It is not a description of an automated content-screening or spam-detection system operated by RigiFlow, and RigiFlow does not represent that it automatically monitors, scores, or blocks messages for compliance with this Section.
The Tenant shall not use the Platform to market, promote, sell, or otherwise engage End Customers on behalf of any business in the following categories, without exception:
gambling, betting, or wagering services of any kind;
adult content or services;
unlicensed or unregulated pharmaceuticals;
firearms, weapons, or ammunition;
multi-level marketing (MLM) or pyramid or referral-chain schemes;
hate speech, extremist content, or content promoting violence or discrimination; and
any other category that RigiFlow, acting reasonably, considers a standard high-risk exclusion for a business communications platform.
The following two categories are restricted, not blanket-prohibited, and may only be used on the Platform with the prior express written approval of RigiFlow’s Chairman. Access to these categories is not available on a self-service basis:
political campaigns and political communications; and
alcohol-related marketing where surrogate advertising is used.
Any use of the Platform in a restricted category without prior Chairman approval will be treated as a breach of this ToS and the EUA, and will be grounds for immediate suspension or termination under EUA Section 5.2.
The Tenant shall not, and shall not permit or assist any third party to:
attempt to gain unauthorized access to the Platform, to another tenant’s Account or data, or to any RigiFlow system or infrastructure;
introduce, upload, or transmit any virus, malware, trojan, worm, or other malicious code through the Platform;
probe, scan, or test the vulnerability of the Platform or any related system without RigiFlow’s prior written authorization; or
interfere with or disrupt the integrity or performance of the Platform, or any data contained within it.
A violation of this Section is treated as a serious breach of this ToS and the EUA, and may result in immediate suspension or termination of the Tenant’s Account under EUA Section 5.2, in addition to any other remedies available to RigiFlow at law.
All content, messaging, and campaign material sent through the Platform must be accurate, non-misleading, and lawful. Without limiting the Tenant’s obligations under the EUA, the Tenant shall not use the Platform to send content that:
is false, deceptive, or misleading as to the identity of the sender, the nature of the offer, or the source of the communication;
infringes any third party’s intellectual property, privacy, or other legal rights;
is defamatory, obscene, or unlawful under applicable Indian law; or
impersonates any person or business, or misrepresents the Tenant’s affiliation with any person or business.
Where a Tenant’s campaign, workflow, or communication sent through the Platform includes an offer, discount, reward, prize, gratification, or other promise to an End Customer, fulfillment of that offer or promise is solely the Tenant’s responsibility.
RigiFlow has no role in, and bears no responsibility for, the fulfillment of any offer or promise made by a Tenant to an End Customer. Any dispute, claim, or complaint from an End Customer regarding non-fulfillment or partial fulfillment of a Tenant’s offer shall be resolved solely between the Tenant and the End Customer, and the Tenant shall indemnify RigiFlow against any such claim in accordance with the indemnification provisions of the EUA.
The Platform relies on, and interoperates with, certain third-party services, including Google Workspace (for hosting, storage, and email delivery), Razorpay or a successor payment processor (for online payments), and SMS and WhatsApp/Meta messaging gateways where a Tenant elects to enable those channels for its own campaigns. These third-party services carry their own separate terms of service and policies, which apply to the Tenant alongside this ToS and the EUA where the Tenant makes use of the relevant channel or feature.
The Tenant is responsible for complying with any registration, template-approval, or other requirement imposed by a third-party service provider (such as DLT registration or Meta/WhatsApp Business template approval) before using the corresponding channel. RigiFlow is not responsible for any act, omission, outage, or policy change of a third-party service provider, as set out further in the EUA.
RigiFlow may change, add, or withdraw features, workflows, or functionality of the Platform from time to time at its sole discretion, and may suspend access to the Platform for scheduled or emergency maintenance, security response, or a platform-wide operational halt, as described in the EUA. RigiFlow does not guarantee any minimum uptime, availability, or performance level, and this Section should be read together with the disclaimer and limitation of liability provisions of the EUA.
A breach of this ToS is treated as a breach of the EUA. RigiFlow’s rights to suspend, restrict, cancel, or terminate the Tenant’s Account or access to the Platform for a breach of this ToS, and the consequences of any such action, are governed by EUA Section 5.2 (Suspension and Termination by RigiFlow), which applies to this ToS by reference and is not restated here.
This ToS forms part of, and should be read together with, the RigiFlow End User Agreement and the RigiFlow Privacy Policy. In the event of any direct conflict between this ToS and the EUA on a matter the EUA expressly governs (including fees, cancellation, refunds, data ownership, retention, liability, and indemnification), the EUA shall prevail.
This ToS shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Subject to applicable law, the courts at Gautam Buddh Nagar, Uttar Pradesh, India shall have exclusive jurisdiction over any dispute arising out of or in connection with this ToS.
RigiFlow may modify this ToS from time to time by posting an updated version or by notifying the Tenant. Continued use of the Platform following any such change constitutes the Tenant’s acceptance of the revised ToS.
This Privacy Policy explains how Rigi Cellular, trading as "RigiFlow" ("RigiFlow", "we", "us", "our"), a business registered in India with its principal place of business at 290, First Floor, Block-1, Ganga Shopping Complex, Sector 29, Arun Vihar, Noida, Uttar Pradesh, India, PIN 201031 (GSTIN: 09ANCPB0557C1ZL), collects, uses, shares, and protects personal data in connection with the RigiFlow platform (the "Platform"). This Policy forms part of, and should be read together with, the RigiFlow End User Agreement.
RigiFlow interacts with personal data belonging to two distinct groups of people, and this Policy addresses each differently:
Tenants — the businesses and individuals who register for and use the Platform directly, and are bound by the RigiFlow End User Agreement. This Policy primarily describes how we handle Tenant data.
End Customers — the Tenant's own contacts, leads, and customers, who interact only through campaigns, communications, or SignalPages that the Tenant sends or creates. For End Customer data, RigiFlow acts on the Tenant's instructions, as described in Section 8 below.
2.1 Tenant Account and Business Information
When a Tenant registers for and uses the Platform, we collect information such as business name, contact name, email address, phone number, business address, GSTIN and other tax/business identifiers, and industry information provided during onboarding.
2.2 Billing and Payment Information
We collect billing details necessary to invoice Tenants, including billing address and GST details. Where payment is made online, payment processing is handled directly by our payment processor (currently Razorpay). RigiFlow does not collect, store, or have access to full card, UPI, or bank account credentials — these are held solely by the payment processor under its own security and privacy practices.
2.3 End Customer Data Uploaded or Generated by the Tenant
The Platform allows Tenants to upload contact databases and to run campaigns, surveys, appointment bookings, and similar workflows that generate data about their End Customers — including names, contact details, responses, and engagement history. This data is provided to us by the Tenant, or generated through the Tenant's own campaigns, and is described further in Section 8.
2.4 Platform Usage and Technical Data
We may collect technical information relating to use of the Platform, such as login activity, session information, and system logs, for the purposes of security, troubleshooting, and maintaining an audit trail of account activity.
2A. How We Use Information
We use the information described above to:
provide, operate, and maintain the Platform and the Services requested by the Tenant;
process payments and maintain billing and statutory financial records;
communicate with Tenants regarding their Account, including transactional and operational communications such as billing notices, service updates, and support correspondence;
maintain the security, integrity, and audit trail of the Platform, including detecting and preventing misuse;
comply with applicable legal, tax, and regulatory obligations.
RigiFlow does not sell personal data to third parties, and does not use Tenant or End Customer data for any purpose other than those described in this Policy.
We process personal data on the basis of: performance of the contract between RigiFlow and the Tenant (the End User Agreement); the Tenant's consent, where separately obtained (such as the SignalPage opt-in described in Section 8.2); and compliance with our own legal obligations, including tax and corporate record-keeping law.
We do not sell personal data. We share information only with the following categories of third parties, and only as necessary to operate the Platform:
Google (Google Workspace / Google Sheets / Google Drive / Gmail) — the Platform's core infrastructure. Substantially all Tenant and End Customer data is hosted on Google's infrastructure. With a Tenant's authorization, RigiFlow sends communications on the Tenant's behalf through the Tenant's connected Gmail account, and reads replies to those communications — within a rolling 30-day window — to classify them as positive (a lead, logged for the Tenant), negative (an unsubscribe or objection), or ambiguous (routed to the Tenant's team). For workflows with a Tenant-configured FAQ library, a matched reply may trigger a small number of bounded automated responses before the conversation is handed to a person on the Tenant's team. RigiFlow does not use this access to read, label, move, or delete anything in a Tenant's mailbox beyond what is described here, and a Tenant may disconnect this access at any time.
Razorpay (or a successor payment processor) — for processing online payments. Razorpay receives only the billing information necessary to process a transaction.
Our Chartered Accountant — for the preparation and filing of GST and other statutory financial filings, limited to invoice and billing-related records.
SMS and WhatsApp/Meta messaging providers — only where a Tenant enables SMS or WhatsApp as a communication channel for its own campaigns, and only to the extent necessary to deliver those messages.
WebSpaceKit.com — our domain and email hosting provider. WebSpaceKit provides hosting infrastructure only and does not access, route, or process the content of Platform data or correspondence.
We may also disclose information where required by law, regulation, or a valid legal process, or to protect the rights, property, or safety of RigiFlow, our Tenants, or others.
Because the Platform is built on Google's infrastructure, personal data may be stored or processed on servers located outside India. RigiFlow does not independently control the specific location of this infrastructure. By using the Platform, Tenants acknowledge and consent to this cross-border storage and processing of data as necessary to provide the Services.
We retain personal data as follows:
Operational and campaign data (contact records, campaign configurations, engagement and response data) is retained for the duration of the Tenant's active Account, and is deleted within a reasonable period, currently up to thirty (30) days, following termination or cancellation of the Account, except where we are required by law to retain it for longer.
Financial and billing records (including invoices and payment records) are retained for a period currently set at eight (8) years from the date of the relevant record, in line with applicable Indian tax and corporate record-keeping requirements, irrespective of Account termination.
This retention schedule mirrors the schedule set out in the RigiFlow End User Agreement.
We maintain access controls so that only authenticated and authorized users — Tenants accessing their own Account, and RigiFlow personnel with a legitimate operational need — can access Platform data. Administrative actions are recorded in an internal audit log. RigiFlow maintains the ability to suspend Platform-wide access in the event of a security incident. Data hosted on Google's infrastructure benefits from Google's own security practices for its Workspace platform. No method of transmission or storage is completely secure, and RigiFlow cannot guarantee absolute security.
Where a Tenant uploads a contact database or runs a campaign that engages its own End Customers, RigiFlow processes that data solely on the Tenant's instructions, for the purpose of operating the Services the Tenant has configured. As between RigiFlow and the Tenant, the Tenant retains ownership and control of this data.
8.1 Tenant Responsibility for the Source Database
The Tenant is solely responsible for ensuring that any contact database it uploads to the Platform has been lawfully obtained, including that it reflects appropriate consent or another lawful basis for the Tenant to contact those individuals. RigiFlow does not independently verify the source or consent basis of any database a Tenant uploads, and bears no liability in this respect, as set out in the RigiFlow End User Agreement.
8.2 SignalPage Opt-In
Where an End Customer interacts with a Tenant's campaign through a RigiFlow SignalPage, they are presented with a clear opt-in checkbox to consent to receiving promotional or marketing information from that Tenant. This consent is captured and recorded by the Platform on the Tenant's behalf.
8.3 Tenant Access and Export
Tenants may access, download, and export their own End Customer data from the Platform at any time during an active Account, as this data belongs to the Tenant's own business relationship with its customers.
8.4 End Customer Rights
An End Customer wishing to exercise a data protection right (such as access, correction, or erasure) in respect of data held about them should, in the first instance, contact the relevant Tenant directly, as the Tenant determines the purpose and means of processing that data. RigiFlow will reasonably support a Tenant in fulfilling such a request where required to do so as the Tenant's data processor.
8.5 Opting Out of Communications
In addition to contacting the relevant Tenant directly, an End Customer may opt out of receiving further communications sent through the Platform at any time, without needing to contact the Tenant, using the unsubscribe link included in every communication sent through RigiFlow. This self-service mechanism offers three levels of choice:
stop receiving communications relating to the specific campaign or workflow that contacted them;
stop receiving communications from that particular Tenant across all of its campaigns; or
stop receiving communications sent through RigiFlow by any Tenant, platform-wide.
A choice made at any of these levels is recorded and honored by the Platform going forward, and Tenants are contractually required to respect it. An End Customer may also change or reverse an opt-out at any time using the same mechanism.
RigiFlow does not currently send promotional or marketing communications to Tenants. Communications sent by RigiFlow to Tenants are transactional or operational in nature (for example, billing notices, service updates, and support correspondence) and are necessary to operate the Account.
Subject to applicable law, individuals whose personal data we hold directly (principally, Tenant account holders) may have rights including the right to access the personal data we hold about them, request correction of inaccurate data, request erasure of their data (subject to our legal retention obligations described in Section 6), and lodge a grievance regarding our handling of their data. Requests can be directed to our Grievance Officer using the contact details in Section 13.
The Platform is intended for business use by Tenants and is not directed at, or knowingly used to collect data from, individuals under the age of 18.
RigiFlow may update this Privacy Policy from time to time. Material changes will be notified to Tenants by posting an updated version or by direct notice. Continued use of the Platform following such changes constitutes acceptance of the revised Policy.
For any questions, concerns, or grievances regarding this Privacy Policy or our handling of personal data, please contact:
Name: Amit Bansal
Role: Grievance Officer, RigiFlow
Email: privacy@rigiflow.com
Address: 290, First Floor, Block-1, Ganga Shopping Complex, Sector 29, Arun Vihar, Noida, Uttar Pradesh, India, PIN 201031
This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023, to the extent applicable.
This Disclaimer is issued by Rigi Cellular, trading as "RigiFlow" ("RigiFlow", "we", "us", "our"), a business registered in India with its principal place of business at 290, First Floor, Block-1, Ganga Shopping Complex, Sector 29, Arun Vihar, Noida, Uttar Pradesh, India, PIN 201031 (GSTIN: 09ANCPB0557C1ZL). It forms part of, and should be read together with, the RigiFlow End User Agreement (the "EUA"), the RigiFlow Terms of Service, and the RigiFlow Privacy Policy. Capitalized terms used but not separately defined in this Disclaimer have the meanings given to them in the EUA.
This Disclaimer supplements, and does not replace, the warranty disclaimers and limitation of liability already set out in EUA Sections 9 and 10. Where this Disclaimer and the EUA cover the same subject matter, both apply together; the EUA’s limitation of liability and liability cap govern the extent of RigiFlow’s exposure in every case.
The RigiFlow platform (the "Platform") is a workflow automation tool made available to Tenants to run their own marketing, communication, and engagement campaigns. RigiFlow provides the Platform only; it does not create, approve, endorse, or take responsibility for the content, offers, promises, or communications that a Tenant chooses to send through it. Any campaign, message, offer, survey, or other communication sent through the Platform is authored and controlled entirely by the Tenant, and reflects the Tenant’s own views and commitments, not RigiFlow’s.
RigiFlow does not warrant or guarantee any particular response rate, open rate, conversion rate, deliverability outcome, engagement level, revenue impact, or other business result from use of the Platform. Outcomes depend on factors outside RigiFlow’s control, including the quality and consent status of the Tenant’s contact database, the content of the Tenant’s campaigns, and the policies of third-party channels (including email, SMS, and WhatsApp providers). This Section should be read together with EUA Section 9 (Disclaimers).
Campaigns, workflows, and communications sent through the Platform may include offers, discounts, rewards, prizes, or other promises made by a Tenant to an End Customer. These offers and promises are made solely by the Tenant, in its own name, and RigiFlow has no role in, and disclaims all responsibility for, whether or how they are fulfilled. This mirrors the Tenant’s corresponding contractual obligation set out in the RigiFlow Terms of Service.
Certain features of the Platform generate content, summaries, reports, or communications automatically based on Tenant-configured settings and Tenant-supplied data (for example, campaign reports, resonance summaries, and templated messages). RigiFlow takes reasonable care in how these features are built, but does not warrant that automatically generated content will be complete, accurate, or error-free in every instance. The Tenant is responsible for reviewing any automatically generated content before it is relied upon or sent to an End Customer.
The Platform relies on and interoperates with third-party services, including Google Workspace, Razorpay or a successor payment processor, and SMS/WhatsApp messaging gateways. RigiFlow does not control, and disclaims responsibility for, the availability, accuracy, security, or policies of these third-party services. Any reference to a third-party service on the Platform is provided for informational convenience only and is not an endorsement.
Nothing on the Platform, including any reporting, analytics, or suggested content, constitutes legal, tax, financial, marketing, or other professional advice. The Tenant should seek its own independent professional advice, including on regulatory or consent requirements applicable to its industry, before acting on any information obtained through the Platform.
The Platform is provided on an "as is" and "as available" basis, as set out in EUA Section 9. RigiFlow does not guarantee uninterrupted or error-free operation of the Platform and may suspend access for maintenance, security, or operational reasons as described in the EUA.
This Disclaimer forms part of, and should be read together with, the RigiFlow End User Agreement, Terms of Service, and Privacy Policy. In the event of any direct conflict between this Disclaimer and the EUA on a matter the EUA expressly governs (including liability and indemnification), the EUA shall prevail.
This Disclaimer shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Subject to applicable law, the courts at Gautam Buddh Nagar, Uttar Pradesh, India shall have exclusive jurisdiction over any dispute arising out of or in connection with this Disclaimer.
This End User Agreement ("Agreement") is a binding legal contract between Rigi Cellular, trading as "RigiFlow" (referred to in this Agreement as "RigiFlow", the "Company", "we", "us", or "our"), a business registered in India with its principal place of business at 290, First Floor, Block-1, Ganga Shopping Complex, Sector 29, Arun Vihar, Noida, Uttar Pradesh, India, PIN 201031 (GSTIN: 09ANCPB0557C1ZL), and the business entity or individual registering for, accessing, or using the RigiFlow platform (referred to as the "Tenant", "you", or "your").
By creating an account, accessing, or using the RigiFlow platform in any way, you accept and agree to be bound by this Agreement in full. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" and "Tenant" refer to that entity. If you do not agree to these terms, you must not register for or use the platform.
"Platform" means the RigiFlow software-as-a-service application, including all associated workflows, tools, dashboards, and features, made available by RigiFlow to Tenants.
"Services" means access to and use of the Platform, together with any related support, communications, and features provided by RigiFlow under this Agreement.
"Tenant Data" means any data, content, contact lists, campaign material, or other information that the Tenant uploads to, inputs into, or generates through the Platform, including data about the Tenant's own customers, prospects, or contacts.
"End Customer" means any individual or entity that the Tenant contacts, markets to, surveys, invoices, or otherwise engages using the Platform.
"Account" means the Tenant's registered account on the Platform.
"Fees" means the amounts payable by the Tenant to RigiFlow for the Services, as agreed in writing or via the applicable order form, invoice, or plan selection.
RigiFlow provides a workflow automation platform enabling businesses to run marketing, communication, and engagement campaigns, manage contact data, and access related reporting tools. The specific features, workflow types, and functionality made available to the Tenant may vary by plan and may change, be added, or be withdrawn by RigiFlow from time to time at its sole discretion.
RigiFlow may suspend access to the Platform for scheduled or emergency maintenance, and will use reasonable efforts to keep such suspensions brief, but makes no guarantee of any minimum uptime, availability, or performance level under this Agreement.
As a condition of using the Platform, the Tenant agrees that it:
will provide accurate, current, and complete information during registration and will keep such information up to date;
is solely responsible for maintaining the confidentiality of its Account credentials and for all activity that occurs under its Account, whether or not authorized;
will promptly notify RigiFlow of any unauthorized use of its Account or any other breach of security;
is solely responsible for the accuracy, legality, and appropriateness of all Tenant Data, including all contact lists, campaign content, and messaging sent through the Platform;
will use the Platform only for lawful business purposes and in compliance with all applicable laws, and will not use the Platform to send unsolicited, fraudulent, misleading, defamatory, or unlawful communications of any kind;
is solely responsible for obtaining and maintaining all consents, permissions, opt-ins, and registrations required by applicable law before contacting any End Customer through the Platform, including but not limited to consent requirements under applicable data protection law and registration requirements for commercial electronic communications (such as DLT and Meta/WhatsApp Business template registration for SMS and WhatsApp messaging in India);
RigiFlow has no obligation to verify, and assumes no responsibility for, the Tenant's compliance with any such consent or registration requirements.
The Tenant agrees to pay all Fees applicable to its selected plan or as agreed in a separate order, quotation, or invoice. Unless otherwise agreed in writing, invoicing is currently conducted offline/directly between RigiFlow and the Tenant, on terms set out in the applicable invoice or order.
Where an online payment option (currently via Razorpay or a successor payment processor) is made available, it is offered as a convenience and as a secondary payment channel. RigiFlow does not store or have access to the Tenant's full payment card or bank account details; such information is processed directly by the relevant payment processor under its own terms and privacy practices.
NO REFUND POLICY: Except where required by applicable law, all Fees paid to RigiFlow are non-refundable, in whole or in part, regardless of the reason for non-use, cancellation, or termination of the Services.
Fees not paid by their due date may result in immediate suspension of the Tenant's access to the Platform without further notice, in addition to any other remedies available to RigiFlow, including recovery of the outstanding amount together with interest and reasonable costs of collection.
This Agreement commences on the date the Tenant first registers for or accesses the Platform and continues until terminated in accordance with this Section.
5.1 Cancellation by the Tenant
The Tenant may cancel the Services by providing at least seven (7) days' written notice to RigiFlow. Cancellation does not entitle the Tenant to any refund of Fees already paid.
5.2 Suspension and Termination by RigiFlow
RigiFlow may, at its sole discretion and without liability, suspend, restrict, cancel, or terminate the Tenant's Account or access to the Platform, in whole or in part, at any time, with or without notice, including where:
the Tenant breaches any provision of this Agreement;
the Tenant fails to pay any Fees when due;
the Tenant uses, or RigiFlow reasonably suspects the Tenant is using, the Platform for any unlawful, fraudulent, abusive, or unauthorized purpose, or in breach of any applicable law or third-party right;
RigiFlow reasonably believes suspension or termination is necessary to protect the Platform, other tenants, or RigiFlow itself, including during scheduled or emergency maintenance or a platform-wide operational halt;
RigiFlow decides, in its sole commercial discretion, to discontinue the Services generally or to a particular Tenant.
RigiFlow shall have no liability to the Tenant, and shall not be required to pay any compensation, refund, or damages of any kind, arising from or in connection with any suspension, restriction, cancellation, or termination of the Tenant's Account or access under this Section.
5.3 Effect of Termination
Upon termination or cancellation of the Services for any reason:
the Tenant's right to access and use the Platform ceases immediately;
Tenant Data will be handled in accordance with Section 6 (Data Ownership, Processing and Retention) below;
any Fees due to RigiFlow up to the date of termination remain payable and no amounts already paid will be refunded;
provisions of this Agreement which by their nature are intended to survive termination (including, without limitation, Sections 6, 7, 8, 9, 10, 11, and 13) shall survive.
As between the parties, the Tenant retains ownership of its Tenant Data. RigiFlow processes Tenant Data solely to provide the Services to the Tenant and does not claim ownership of it. The Tenant grants RigiFlow a limited, non-exclusive license to host, process, transmit, and otherwise use Tenant Data solely as necessary to operate and provide the Platform and Services.
RigiFlow acts as a service provider processing Tenant Data — including data relating to the Tenant's own End Customers — on the Tenant's behalf and on the Tenant's instructions. The Tenant is solely responsible, as between the parties, for ensuring it has the legal right to provide such data to RigiFlow for processing on the Platform, and for compliance with all applicable data protection and privacy laws in respect of that data. Further detail on how data is handled is set out in the RigiFlow Privacy Policy and Data Processing terms, which form part of this Agreement by reference.
6.1 Retention
Operational and campaign data (contact records, campaign configurations, engagement and response data, and similar Tenant Data) is retained for the duration of the Tenant's active Account and is deleted within a reasonable period, currently up to thirty (30) days, following termination or cancellation of the Account, save for data RigiFlow is required to retain by law.
Financial and billing records relating to the Tenant's subscription (including invoices and payment records) are retained by RigiFlow for a period currently set at eight (8) years from the date of the relevant record, or such other period as required by applicable Indian tax, GST, and corporate record-keeping law, irrespective of the termination or cancellation of the Tenant's Account. Such records are retained solely for RigiFlow's own statutory and accounting purposes and are not accessible to the Tenant following Account termination except on request and at RigiFlow's discretion.
RigiFlow does not guarantee retrieval of any Tenant Data after termination of the Account, and it is the Tenant's responsibility to export or back up any Tenant Data it wishes to retain before cancelling the Services.
6.2 Warranty Regarding Source of Tenant Data
The Tenant represents and warrants that it has obtained, and will maintain for as long as it uses the Platform to contact any End Customer, all consents, opt-ins, and other lawful bases required under applicable law for every contact record contained in any database the Tenant uploads to, imports into, or otherwise makes available on the Platform, regardless of whether that database was compiled by the Tenant directly, purchased or licensed from a third party, or otherwise acquired. As between the parties, liability for any breach of this warranty — including any claim, complaint, fine, or regulatory action arising from contacting an individual without a lawful basis to do so — rests solely with the Tenant. RigiFlow undertakes no independent verification of the lawful basis for any uploaded database and accepts no responsibility for it.
6.3 Unsubscribe and Suppression Mechanism
RigiFlow operates a built-in, three-tier suppression mechanism through which an End Customer may opt out of further communications sent through the Platform: (a) unsubscribing from the specific campaign or workflow that contacted them; (b) unsubscribing from all communications sent by that particular Tenant across every campaign; or (c) unsubscribing from all communications sent through RigiFlow by any Tenant. Each communication sent through the Platform includes a link enabling the recipient to exercise this choice directly, without needing to contact the Tenant. The Tenant agrees that it will not attempt to circumvent, disable, or instruct RigiFlow to override a suppression request made through this mechanism, and that RigiFlow may honor any such request notwithstanding any contrary instruction from the Tenant.
The Platform, including all software, source code, design, trademarks (including "RigiFlow" and associated logos), and underlying technology, is and remains the exclusive property of Rigi Cellular. Nothing in this Agreement grants the Tenant any right, title, or interest in the Platform other than the limited right to access and use it as expressly permitted under this Agreement. The Tenant shall not copy, modify, reverse-engineer, resell, sublicense, or create derivative works of the Platform.
Each party agrees to keep confidential any non-public business, technical, or commercial information disclosed by the other party in connection with this Agreement, and to use such information solely for the purposes of this Agreement, except where disclosure is required by law or by a governmental or regulatory authority.
THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. RIGIFLOW DOES NOT WARRANT ANY RESULTS, RESPONSE RATES, OR BUSINESS OUTCOMES FROM THE TENANT'S USE OF THE PLATFORM.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RIGI CELLULAR, ITS OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE TENANT'S USE OF THE PLATFORM, EVEN IF RIGIFLOW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RIGI CELLULAR'S TOTAL AGGREGATE LIABILITY TO THE TENANT ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY THE TENANT TO RIGIFLOW IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
RigiFlow shall have no liability whatsoever for any claim, loss, damage, fine, or penalty arising from or relating to: (a) any Tenant Data or the Tenant's use of the Platform to contact, market to, invoice, or otherwise engage any End Customer; (b) the Tenant's failure to obtain any required consent or registration; (c) any act or omission of a third-party service provider (including payment processors, Google Workspace, and telecom/messaging gateways); or (d) any suspension, downtime, or interruption of the Platform, including during a platform-wide operational halt initiated by RigiFlow for security, maintenance, or operational reasons.
The Tenant agrees to defend, indemnify, and hold harmless Rigi Cellular, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) the Tenant's use or misuse of the Platform; (b) any Tenant Data, including any claim brought by an End Customer or regulatory authority relating to the Tenant's communications, marketing, or data practices; (c) the Tenant's breach of this Agreement or of any applicable law; or (d) any dispute between the Tenant and any End Customer or third party.
RigiFlow shall not be liable for any failure or delay in performing its obligations under this Agreement to the extent caused by circumstances beyond its reasonable control, including without limitation acts of God, natural disasters, internet or telecommunications failures, failures of third-party infrastructure providers (including Google Workspace, Google Cloud, and payment processors), governmental action, or any other event of force majeure.
This Agreement shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Subject to applicable law, the courts at Gautam Buddh Nagar, Uttar Pradesh, India shall have exclusive jurisdiction over any dispute arising out of or in connection with this Agreement.
14.1 Amendments
RigiFlow may modify this Agreement from time to time by posting an updated version or by notifying the Tenant. Continued use of the Platform following any such change constitutes the Tenant's acceptance of the revised Agreement.
14.2 Assignment
RigiFlow may assign or transfer this Agreement, in whole or in part, at its discretion. The Tenant may not assign or transfer this Agreement without RigiFlow's prior written consent.
14.3 Severability
If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14.4 No Waiver
No failure or delay by RigiFlow in exercising any right under this Agreement shall operate as a waiver of that right.
14.5 Entire Agreement
This Agreement, together with the Privacy Policy, Terms of Service, and any other documents referenced herein, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior agreements and understandings, whether written or oral.
14.6 Notices
Notices to RigiFlow under this Agreement should be sent in writing to 290, First Floor, Block-1, Ganga Shopping Complex, Sector 29, Arun Vihar, Noida, Uttar Pradesh, India, PIN 201031, or to such email address as RigiFlow may designate from time to time.
By registering for, accessing, or using the RigiFlow platform, the Tenant confirms that it has read, understood, and agrees to be bound by this Agreement.
This Data Processing Agreement ("DPA") is entered into between Rigi Cellular, trading as "RigiFlow" ("RigiFlow", "Processor", "we", "us", "our"), a business registered in India with its principal place of business at 290, First Floor, Block-1, Ganga Shopping Complex, Sector 29, Arun Vihar, Noida, Uttar Pradesh, India, PIN 201031 (GSTIN: 09ANCPB0557C1ZL), and the Tenant identified in the RigiFlow End User Agreement (the "EUA") ("Tenant", "Data Fiduciary", "Controller"). This DPA forms part of, and is incorporated by reference into, the EUA, and governs RigiFlow’s processing of personal data belonging to the Tenant’s End Customers on the Tenant’s behalf. Capitalized terms used but not separately defined in this DPA have the meanings given to them in the EUA.
As between the parties, the Tenant is the Data Fiduciary (Controller) in respect of personal data relating to its own End Customers, and determines the purpose and means of processing that data. RigiFlow is the Data Processor, and processes that personal data solely on the Tenant’s documented instructions, as set out in this DPA and the EUA. This DPA does not apply to RigiFlow’s processing of the Tenant’s own account and business data, which is addressed in the RigiFlow Privacy Policy.
The subject matter of processing under this DPA is the personal data of End Customers that the Tenant uploads to, or generates through its use of, the Platform. Processing is carried out for the duration of the Tenant’s active Account, and for the retention periods set out in Section 8 following termination. The nature of processing includes collection, storage, organization, transmission, and analysis of End Customer data as necessary to operate the workflows the Tenant configures (including campaign delivery, response tracking, and reporting). The purpose of processing is solely to provide the Services to the Tenant as instructed by the Tenant.
Data subjects under this DPA are the Tenant’s own End Customers — the contacts, leads, and customers the Tenant engages through the Platform. The categories of personal data processed may include: name, email address, phone number, and other contact details; responses to campaigns, surveys, and other workflows; engagement and interaction history (such as opens, clicks, registrations, and redemptions); and any other personal data the Tenant chooses to upload or collect through the Platform in the course of running its campaigns.
RigiFlow shall:
process End Customer personal data only on the Tenant’s documented instructions, as reflected in the Tenant’s configuration and use of the Platform, unless required to do otherwise by applicable law;
ensure that personnel authorized to process End Customer personal data are subject to confidentiality obligations;
implement appropriate technical and organizational security measures, as described in Section 6;
engage sub-processors only as permitted under Section 5;
provide reasonable assistance to the Tenant in responding to a data subject’s request to exercise its rights, as further described in Section 7;
notify the Tenant without undue delay upon becoming aware of a personal data breach affecting End Customer personal data, as described in Section 9; and
delete or return End Customer personal data on termination of the Tenant’s Account, subject to the retention obligations set out in Section 8.
The Tenant authorizes RigiFlow to engage the following sub-processors in connection with the Services:
Google (Google Workspace / Google Sheets / Google Drive / Gmail) — core hosting, storage, and email delivery infrastructure for the Platform;
Razorpay, or a successor payment processor — limited to billing and payment-related data, and only where the Tenant’s billing is processed online through the Platform;
SMS and WhatsApp/Meta messaging gateways — only where the Tenant enables SMS or WhatsApp as a communication channel for its own campaigns, and only to the extent necessary to deliver those messages.
RigiFlow remains responsible for each sub-processor’s compliance with data protection obligations equivalent to those set out in this DPA. RigiFlow will provide reasonable notice to the Tenant before engaging a new sub-processor materially affecting the processing of End Customer personal data, other than the sub-processors already named above.
RigiFlow maintains access controls so that only authenticated and authorized users — the Tenant accessing its own Account, and RigiFlow personnel with a legitimate operational need — can access End Customer personal data. Administrative actions are recorded in an internal audit log. RigiFlow maintains the ability to suspend Platform-wide access in the event of a security incident. Data hosted on Google’s infrastructure benefits from Google’s own security practices for its Workspace platform. No method of transmission or storage is completely secure, and RigiFlow cannot guarantee absolute security, consistent with the RigiFlow Privacy Policy.
Where an End Customer directs a data protection request (such as access, correction, or erasure) to RigiFlow rather than to the Tenant, RigiFlow will refer the request to the Tenant, as the Tenant determines the purpose and means of processing that End Customer’s data. RigiFlow will provide reasonable technical assistance to enable the Tenant to respond to such requests, including through the Tenant’s own access, export, and deletion capabilities within the Platform.
End Customer personal data is retained for the duration of the Tenant’s active Account, and is deleted within a reasonable period, currently up to thirty (30) days, following termination or cancellation of the Account, except where RigiFlow is required by law to retain it for longer, or where it forms part of a financial or billing record subject to the eight (8) year retention period described in the EUA and the RigiFlow Privacy Policy. This retention schedule is identical to the schedule set out in those documents and is not restated separately here.
RigiFlow will notify the Tenant without undue delay after becoming aware of a personal data breach affecting End Customer personal data processed under this DPA, and will provide the information reasonably available to RigiFlow at the time to enable the Tenant to assess and respond to the breach, including under its own obligations to notify affected individuals or regulators where applicable.
Because the Platform is built on Google’s infrastructure, End Customer personal data may be stored or processed on servers located outside India. RigiFlow does not independently control the specific location of this infrastructure. The Tenant acknowledges and consents to this cross-border storage and processing as necessary to provide the Services, consistent with the RigiFlow Privacy Policy.
On reasonable prior written notice, and no more than once per year unless required by a regulator or in connection with an actual or suspected personal data breach, the Tenant may request information reasonably necessary to confirm RigiFlow’s compliance with this DPA. RigiFlow may satisfy such a request by providing relevant documentation in lieu of an on-site audit, given the Platform’s scale of operation.
The liability of each party under or in connection with this DPA is subject to the limitation of liability and indemnification provisions of the EUA, which apply to this DPA as though set out in full.
This DPA takes effect on the date the Tenant’s Account is created and continues for as long as RigiFlow processes End Customer personal data on the Tenant’s behalf, including during the post-termination retention period described in Section 8. Termination of this DPA follows termination of the EUA and does not require separate notice.
This DPA forms part of, and should be read together with, the RigiFlow End User Agreement, Terms of Service, and Privacy Policy. In the event of any direct conflict between this DPA and the EUA, the EUA shall prevail.
This DPA shall be governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023 to the extent applicable, without regard to conflict of law principles. Subject to applicable law, the courts at Gautam Buddh Nagar, Uttar Pradesh, India shall have exclusive jurisdiction over any dispute arising out of or in connection with this DPA.
